CLIENT FEEDBACK FORM Thank you for taking the time to complete this feedback sheet. We will use your comments to improve our services. This is a confidential document and names are not required. Please tick the relevant box to record your answers to the following questions: Do the services we offer/provide meet your needs? YESNOSOME Please tick the relevant box to record your answers to the following questions: If your needs are not being met, what areas do we need to improve ? Quality of Service DeliveryMeeting Cultural NeedsFacilities/EnvironmentCommunity ParticipationOverall Management and OperationsHandling Complaints/GrievancesSafety and Well-BeingGeneral Enquires and Information What do you think we can do to improve in these areas? Please list the specific area/s and your suggestions. How do you feel about the staff in our organisation? Tick one or more boxes. CompetentVery CompetentNot CompetentVery friendlyFriendlyNot friendly In what areas could staff improve to meet your needs? Job Expertise/Level of SkillsCommunication and Listening SkillsMeet Individual NeedsBehaviour and AttitudesProviding FeedbackCultural Knowledge and SkillsProviding Access to InformationPrivacy and ConfidentialityEfficiency (Things Done on Time)Working With Other Relevant Agencies If an area is not listed above, use the space below for other suggestions. What other improvements do you suggest for our organisation? Overall have you been satisfied or dissatisfied by the services that are being provided to you. If you would like to discuss any matters raised in the feedback sheet, please provide your name and contact number in the space below. Thank you for your time and comments in this feedback from. Kindest Regards,